I'm owed money and I hate asking for it

“I've got four invoices out past sixty days. I keep meaning to call.”

Fifty-six percent of small businesses are owed money right now, and thirty-nine percent say a single late payment has threatened payroll. You're not bad at this. It's just a job nobody enjoys, which is exactly the kind of job to hand to a machine. Eight questions.

Your name*

Email*

What's your business, and how many people work in it?*

How do you bill?

Invoice after the workDeposit then balancePaid on the spotMonthly retainerA mix

What do you use to send invoices?

QuickBooks OnlineQuickBooks DesktopStripeSquarePayPalFreshBooksWaveWord or paperSomething else

Roughly how much is sitting unpaid past due right now?

Under $1,000$1,000 – $5,000$5,000 – $15,000$15,000 – $50,000MoreI'd have to look — and that's part of the problem

What's the oldest unpaid invoice you've got?

When someone's late, what happens now?

I email themI callI wait and hopeNothing, honestlyI have a system

What are your payment terms — and do customers actually follow them?

Has a late payment ever put you in a bind on payroll or a bill?

Yes, more than onceYes, onceNo, but it's been closeNo

Are there customers who are always late that you keep working with anyway?

How soon do you want this handled?

This monthThis quarterJust lookingDepends what it costs

What's it worth to you to fix?No wrong answer. It just tells me what to propose.

Under $500$500 – $1,500$1,500 – $3,000$3,000+No idea, tell me

Anything else I should know before we talk?

No charge, and no obligation to do anything with it.

Your answers go to Brad Coulter and nobody else. They aren't sold, shared, or used to train anything. If you'd rather I delete them, ask and I will.

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